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| Part Number | Description | |
| CON-ESW-ICS-20210 | Essential SW Maintenance CTI Socket Agent | |
| CON-ESW-ICS-50000 | Essential SW Maintenance E-Mail Manager | |
| CON-ESW-ICS-50200 | Essential SW Maintenance E-Mail User | |
| CON-ESW-ICS-20230 | Essential SW Maintenance Enterprise Agent | |
| CON-ESW-ICS-14200 | Essential SW Maintenance Grid | |
| CON-ESW-ICS-20000 | Essential SW Maintenance ICM | |
| CON-ESW-ICS-20200 | Essential SW Maintenance ICM Agent | |
| CON-ESW-ICS-21000 | Essential SW Maintenance ICM NIC | |
| CON-ESW-ICS-20235 | Essential SW Maintenance IPCC Cisco Supervisor Toolkit | |
| CON-ESW-ICS-60000 | Essential SW Maintenance ISN Application Server | |
| CON-ESW-ICS-60300 | Essential SW Maintenance ISN Non-production Suite | |
| CON-ESW-ICS-61000 | Essential SW Maintenance ISN Voice Browser | |
| CON-ESW-ICS-61200 | Essential SW Maintenance ISN Voice Browser Session | |
| CON-ESW-ICS-22010 | Essential SW Maintenance IVR PG | |
| CON-ESW-ICS-22210 | Essential SW Maintenance IVR Port | |
| CON-ESW-ICS-50201 | Essential SW Maintenance MailTrack User | |
| CON-ESW-ICS-40000N | Essential SW Maintenance Media Blender NT | |
| CON-ESW-ICS-40000S | Essential SW Maintenance Media Blender Solaris | |
| CON-ESW-ICS-13200 | Essential SW Maintenance Multi-customer WebView Client | |
| CON-ESW-ICS-13000 | Essential SW Maintenance Multi-customer WebView Server |