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| Part Number | Description | |
| CON-ESW-ICM-12002 | Essential SW Maint.-ICM Central Controller | |
| CON-ESW-ICM-50001 | Essential SW Maint.-ICM Cisco ICM Software Lab | |
| CON-ESW-ICM-50000 | Essential SW Maint.-ICM Cisco ICM Software Lab | |
| CON-ESW-ICM-94051 | Essential SW Maint.-ICM CTI Desktop | |
| CON-ESW-ICM-94050 | Essential SW Maint.-ICM CTI Desktop | |
| CON-ESW-ICM-95040 | Essential SW Maint.-ICM CTI Server | |
| CON-ESW-ICM-94070 | Essential SW Maint.-ICM CTI Siebel Driver | |
| CON-ESW-ICM-11045 | Essential SW Maint.-ICM Edify Peripheral Gateway | |
| CON-ESW-ICM-95090 | Essential SW Maint.-ICM Enterprise Web | |
| CON-ESW-ICM-95020 | Essential SW Maint.-ICM Gateway | |
| CON-ESW-ICM-95010 | Essential SW Maint.-ICM Gateway SQL | |
| CON-ESW-ICM-11910 | Essential SW Maint.-ICM IVR Lic Pack Per 24 ports | |
| CON-ESW-ICM-95016 | Essential SW Maint.-ICM IVR Queue | |
| CON-ESW-ICM-12001 | Essential SW Maint.-ICM Lucent DEFINITY ECS | |
| CON-ESW-ICM-12003 | Essential SW Maint.-ICM Lucent DEFINITY ECS | |
| CON-ESW-ICM-13004 | Essential SW Maint.-ICM MCI Ntwrk Interf Controller | |
| CON-ESW-ICM-12065 | Essential SW Maint.-ICM NEC 2400/7400 | |
| CON-ESW-ICM-95030 | Essential SW Maint.-ICM Partition | |
| CON-ESW-ICM-95141 | Essential SW Maint.-ICM Redundant CTI Server | |
| CON-ESW-ICM-95091 | Essential SW Maint.-ICM Redundant Enterprise |