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| Part Number | Description | |
| CON-ESW-HUCOLA | ESSENTIAL SW CCH Web Interaction Mgr Agent Upgrade | |
| CON-ESW-HUCOLS | ESSENTIAL SW CCH Web Interaction Mgr Server Upgrade | |
| CON-ESW-CM4X345D | Essential SW CCM 4.X - X345D | |
| CON-ESW-UCC4SADD | ESSENTIAL SW CCM Bndl STD ADD-ON Opt Deploy Dedicated | |
| CON-ESW-CCX40PU | ESSENTIAL SW CCX 3.0or3.1 ENH IVR Pt Opt Upg-4.0 PRE | |
| CON-ESW-CCX45EUP | ESSENTIAL SW CCX 3.0or3.1 ENH W-out IVRPortOpt Upg | |
| CON-ESW-C35P45PU | ESSENTIAL SW CCX 3.5 PRE Upg to 4.5 X PRE | |
| CON-ESW-35S45SU | ESSENTIAL SW CCX 3.5 STD Upg to 4.5.X STD | |
| CON-ESW-41EUS1 | ESSENTIAL SW CCX 3.X,4.0-4.1 ENH Seat Qty 1 SW Upg | |
| CON-ESW-41EPUS1 | ESSENTIAL SW CCX 3.X,4.0-4.1 ENH-PRE Seat Qty 1 Upg | |
| CON-ESW-41PUS1 | ESSENTIAL SW CCX 3.X,4.0-4.1 PRE Seat Qty 1 SW Upg | |
| CON-ESW-41SUS1 | ESSENTIAL SW CCX 3.X,4.0-4.1 STD Seat Qty 1 SW Upg | |
| CON-ESW-41SEUS1 | ESSENTIAL SW CCX 3.X,4.0-4.1 STD-ENH Seat Qyt 1 Upg | |
| CON-ESW-41SPUS1 | ESSENTIAL SW CCX 3.X,4.0-4.1 STD-PRE Seat Qty 1 Upg | |
| CON-ESW-41PRPRUP | ESSENTIAL SW CCX 3.X,4.0-4.1 UPG | |
| CON-ESW-41ENENUP | ESSENTIAL SW CCX 3.X,4.0-4.1 UPG ENH-ENH | |
| CON-ESW-41SSU | ESSENTIAL SW CCX 3.X,4.0-4.1 UPG STD - STD | |
| CON-ESW-41STSTUP | ESSENTIAL SW CCX 3.X,4.0-4.1 UPG STD-STD | |
| CON-ESW-41ENPRUP | ESSENTIAL SW CCX 3.X,4.0-4.1 UPGRADE STD-ENH | |
| CON-ESW-41STENUP | ESSENTIAL SW CCX 3.X,4.0-4.1 UPGRADE STD-ENH |