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| Part Number | Description | |
| CON-ESW-ICM-13006 | Essential SW Maint.-ICM Sprint Ntwrk Interf Contr | |
| CON-ESW-ICM-13008 | Essential SW Maint.-ICM Stentor Ntwrk Interf Contr | |
| CON-ESW-ICM-95002 | Essential SW Maint.-ICM Supervisor | |
| CON-ESW-ICM-95004 | Essential SW Maint.-ICM Supervisor 12-pack | |
| CON-ESW-ICM-95003 | Essential SW Maint.-ICM Supervisor 6-pack | |
| CON-ESW-ICM-95006 | Essential SW Maint.-ICM System Manager | |
| CON-ESW-ICM-11094 | Essential SW Maint.-ICM Unlimit ACD/PBX(quoted itm) | |
| CON-ESW-ICM-17201 | Essential SW Maint.-ICM Upgrade for Expanded PG | |
| CON-ESW-ICM-95007 | Essential SW Maint.-ICM Web View 6-Pack | |
| CON-ESW-ICM-95011 | Essential SW Maint.-ICM Web View 6-pack | |
| CON-ESW-ICS-22000 | Essential SW Maintenance ACD PG | |
| CON-ESW-ICS-12000 | Essential SW Maintenance Advanced Services ICM Server | |
| CON-ESW-ICS-14201 | Essential SW Maintenance Alarm Tracker | |
| CON-ESW-ICS-20100 | Essential SW Maintenance Application Gateway | |
| CON-ESW-ICS-30202 | Essential SW Maintenance CCS Text Chat Agent | |
| CON-ESW-ICS-20220 | Essential SW Maintenance Cisco Siebel Driver | |
| CON-ESW-ICS-20212 | Essential SW Maintenance Cisco Toolkit Desktop | |
| CON-ESW-ICS-30000N | Essential SW Maintenance Collaboration Server NT | |
| CON-ESW-ICS-30000S | Essential SW Maintenance Collaboration Server Solaris | |
| CON-ESW-ICS-20211 | Essential SW Maintenance CTI Java Agent |