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| Part Number | Description | |
| ICME-UPGAGT-T3-L | ICM ENTERPRISE UPGRADE TO PREMIUM AGENT - TIER 3 | |
| ICME-UPGAGT-T4-L | ICM ENTERPRISE UPGRADE TO PREMIUM AGENT - TIER 4 | |
| ICME-WEBAGT-L | ICM ENTERPRISE WEB AGENT | |
| ICMH-PG-ARS-POINT | ICM HOSTED AASTRA POINTSPAN ARS PG | |
| ICMH-PG-ERS-POINT | ICM HOSTED AASTRA POINTSPAN ERS PG | |
| ICMH-ADVWEBISE-L | ICM HOSTED ADV. SERV. WEBVIEW INTERNET SCRIPT EDITOR LICENSE | |
| ICMH-ADVSVRICM | ICM HOSTED ADVANCED SERVICES ICM | |
| ICMH-ADVSQLGW | ICM HOSTED ADVANCED SERVICES SQL GATEWAY | |
| ICMH-ADV1CPS-L | ICM HOSTED ADVANCED SERVICES THROUGHPUT 1 CALL PER SECOND | |
| ICMH-AGENTS-LC | ICM HOSTED AGENT LICENSES | |
| ICMH-PG-01 | ICM HOSTED ALCATEL 4400 PG | |
| ICMH-APPGW | ICM HOSTED APPLICATION GATEWAY | |
| ICMH-ARSAGT-GNRIC | ICM HOSTED ARS AGENT - GENERIC | |
| ICMH-ARSAGT-POINT | ICM HOSTED ARS AGENT - POINTSPAN | |
| ICMH-PG-ARS | ICM HOSTED ARS PG | |
| ICMH-PG-02 | ICM HOSTED ASPECT CALL CENTER PG | |
| ICMH-PG-05 | ICM HOSTED AVAYA CMS-LESS PG | |
| ICMH-BLINDXFER | ICM HOSTED BLIND TRANSFER | |
| ICMH-EMAILAGT-L | ICM HOSTED EMAIL AGENT | |
| ICMH-PG-06 | ICM HOSTED ERICSSON ACP1000 PG |