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| Part Number | Description | |
| CCX-60-BAEIMU-S1 | CCX 5.0 Basic-Advanced EIM Seat Qty 1 Upg | |
| CCX-50-BAEIMU-S1 | CCX 5.0 Basic-Advanced EIM Seat Qty 1 Upg | |
| CCX-5.0-BAEIMU-S1 | CCX 5.0 Basic-Advanced EIM Seat Qty 1 Upg | |
| CCX-50-BAWIMU-S1 | CCX 5.0 Basic-Advanced WIM Seat Qty 1 Upg | |
| CCX-60-BAWIMU-S1 | CCX 5.0 Basic-Advanced WIM Seat Qty 1 Upg | |
| CCX-5.0-BAWIMU-S1 | CCX 5.0 Basic-Advanced WIM Seat Qty 1 Upg | |
| CCX-50-AQM-MEDKIT | CCX 5.0 Cisco Advaced Quality Management MedKit | |
| CCX-50-AQM-S1 | CCX 5.0 Cisco Advanced Quality Management Seat Qty 1 | |
| CCX-50-ADV-EIM-S1 | CCX 5.0 Cisco Email Interaction Mgr Advanced Seat Qty 1 | |
| CCX-50-PBO-S1 | CCX 5.0 Cisco Express Preview Blended Outbound Seat Qty 1 | |
| CCX-50-ADV-WIM-S1 | CCX 5.0 Cisco Web Interaction Mgr Advanced Seat Qty 1 | |
| CCX-50-COA-KIT | CCX 5.0 COA Kit | |
| CCX-50-EIM-WIM-KIT | CCX 5.0 EIM/WIM Kit SKU | |
| CCX-50-NEW-E-HAS | CCX 5.0 ENH HA 2 Server Option-Active, Standby | |
| CCX-50-NEW-E | CCX 5.0 ENH No HA Software | |
| CCX-50ENH-SEAT1 | CCX 5.0 ENH Seat Qty 1 (agent or supervisor) | |
| CCX-50-EU-S1 | CCX 5.0 ENH Seat Qty 1 SW Upg | |
| CCX-5.0-EU-S1 | CCX 5.0 ENH Seat Qty 1 SW Upg | |
| CCX-5.0-EPU-S1 | CCX 5.0 ENH-PRE Seat Qty 1 Upg | |
| CCX-5.0-NEW-ENH | CCX 5.0 ENHANCED |