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| Part Number | Description | |
| HOSTED-BUNDLE | ICM-IPCC Hosted Bundle | |
| ICMH-MSFTCRM | ICMH Microsoft CRM Conn. Lic. for Regular ERI or ARI Agent | |
| ICMH-PSTCRM | ICMH PeopleSoft Connector Lic. for Regular ERI or ARI Agent | |
| ICMH-REMEDYCRM | ICMH Remedy Connector License for Regular ERI or ARI Agent | |
| ICMH-SFDCCRM | ICMH Salesforce Conn. License for Regular ERI or ARI Agent | |
| ICMH-SAPCRM | ICMH SAP Connector License for Regular ERI or ARI Agent | |
| ICMH-SIEBELCRM | ICMH Siebel Connector License for Regular ERI or ARI Agent | |
| IVR-4X-OD | IP-IVR 4.X ON DEMAND LICENSES | |
| IVR-4X-ODNS | IP-IVR 4.X ON DEMAND LICS - SUPPORT NOT INCL | |
| IVR-OD-PORT-LC | IP-IVR 4.X ON DEMAND PORT LICENSE CERTIFICATE | |
| IVR-OD-MAXPORTS | IP-IVR ON DEMAND LICENSE FOR MAX NUMBER OF PORTS ON SERVER | |
| IVR-ODNS-PORT-L | IP-IVR ON DEMAND PORT LIC - 1 MONTH - SUPPORT NOT INCL | |
| IVR-ODNS-PORT-LC | IP-IVR ON DEMAND PORT LIC CERTIFICATE - SUPPORT NOT INCL | |
| IVR-OD-PORT-L | IP-IVR ON DEMAND PORT LICENSE - 1 MONTH | |
| IPC-BLEAGT-LC | IPC Blended Agent License Certificate | |
| IPCE-AGENTS-LC | IPCC ENTERPRISE AGENT LICENSES | |
| IPCE-BUNDLE | IPCC Enterprise Bundle | |
| IPCE-EMAILAGT-L | IPCC ENTERPRISE EMAIL AGENT | |
| IPCE-ENHAGT-L | IPCC ENTERPRISE ENHANCED AGENT | |
| IPCE-ENHCADAGTU | IPCC Enterprise Enhanced Agent - Cisco Agent Desktop |