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| Part Number | Description | |
| ICMH-STDAGT-T2-L | ICM HOSTED STANDARD AGENT - TIER 2 | |
| ICMH-ASTDGT-T3-L | ICM HOSTED STANDARD AGENT - TIER 3 | |
| ICMH-STDAGT-T4-L | ICM HOSTED STANDARD AGENT - TIER 4 | |
| ICMH-STDAGT-T5-L | ICM HOSTED STANDARD AGENT - TIER 5 | |
| ICMH-STNDPGAGT | ICM HOSTED STANDARD PG AGENT | |
| ICMH-IVRPRT-LC | ICM HOSTED THIRD PARTY IVR LICENSES | |
| ICMH-IVRPRT-T1-L | ICM HOSTED THIRD PARTY IVR PORT - TIER 1 | |
| ICMH-IVRPRT-T2-L | ICM HOSTED THIRD PARTY IVR PORT - TIER 2 | |
| ICMH-IVRPRT-T3-L | ICM HOSTED THIRD PARTY IVR PORT - TIER 3 | |
| ICMH-IVRPRT-T4-L | ICM HOSTED THIRD PARTY IVR PORT - TIER 4 | |
| ICMH-IVRPRT-T5-L | ICM HOSTED THIRD PARTY IVR PORT - TIER 5 | |
| ICMH-UPGAGT-T1-L | ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 1 | |
| ICMH-UPGAGT-T2-L | ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 2 | |
| ICMH-UPGAGT-T3-L | ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 3 | |
| ICMH-UPGAGT-T4-L | ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 4 | |
| ICMH-UPGAGT-T5-L | ICM HOSTED UPGRADE TO PREMIUM AGENT - TIER 5 | |
| ICMH-WEBAGT-L | ICM HOSTED WEB AGENT | |
| ICM-NPSVOC-EC | ICM only Non Production Suite Lab system for voice only | |
| ICMH-PG-AGENTS | ICM PG and Agent Licenses | |
| ICM-MEDIAKIT-462 | ICM Server Media version 4.6.2 |