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| Part Number | Description | |
| IPCH-ACOL-AGT-L | CCH Advanced Web Interaction Mgr Agent License | |
| IPCH-ACOL-SVR | CCH Advanced Web Interaction Mgr Server Software License | |
| IPCH-BEMAIL-AGT-L | CCH Basic Email Interaction Mgr Agent License | |
| IPCH-BEMAIL-SVR | CCH Basic Email Interaction Mgr Server Software License | |
| IPCH-BCOL-AGT-L | CCH Basic Web Interaction Mgr Agent License | |
| IPCH-BCOL-SVR | CCH Basic Web Interaction Mgr Server Software License | |
| IPCH-UEMAIL-AGT-L | CCH Email Interaction Mgr Agent Upgrade Basic to Advanced | |
| IPCH-UEMAIL-SVR | CCH Email Interaction Mgr Server Upgrade Basic to Advanced | |
| IPCH-MULTICHAN | CCH Multichannel Options | |
| IPCH-UCOL-AGT-L | CCH Web Interaction Mgr Agent Upgrade Basic to Advanced | |
| IPCH-UCOL-SVR | CCH Web Interaction Mgr Server Upgrade Basic to Advanced | |
| UCCX-45-BUN-UPGADD | CCM BUNDLE UPGRADE - opt deploy on Dedicated Server | |
| CCX-4.1-EU-S1 | CCX 3.X,4.0-4.1 ENH Seat Qty 1 SW Upg | |
| CCX-4.1-EPU-S1 | CCX 3.X,4.0-4.1 ENH-PRE Seat Qty 1 Upg | |
| CCX-4.1-PU-S1 | CCX 3.X,4.0-4.1 PRE Seat Qty 1 SW Upg | |
| CCX-4.1-SU-S1 | CCX 3.X,4.0-4.1 STD Seat Qty 1 SW Upg | |
| CCX-4.1-SPU-S1 | CCX 3.X,4.0-4.1 STD-PRE Seat Qty 1 Upg | |
| CCX-41-E-E-U | CCX 3.X,4.0-4.1 UPG ENH -ENH | |
| CCX-41-E-EHAS-U | CCX 3.X,4.0-4.1 UPG ENH-Actve,Stdby HA,NO Exp Srvr | |
| CCX-41-ENH-ENH-UPG | CCX 3.X,4.0-4.1 UPG ENH-ENH |