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| Part Number | Description | |
| CON-ESW-ICM-11055 | Essential SW ICM VoiceTek Peripheral Gateway | |
| CON-ESW-ICMAGW500 | Essential SW ICM Web Collaboratio | |
| CON-ESW-ICMAGW1 | Essential SW ICM Web Collaboratio | |
| CON-ESW-ICMAGW1K | Essential SW ICM Web Collaboratio | |
| CON-ESW-ICMAGW200 | Essential SW ICM Web Collaboratio | |
| CON-ESW-ICS-20105 | Essential SW ICM-to-ICM Gateway | |
| CON-ESW-ICS-20399 | Essential SW ICM/NAM Non-prod Sys Upg to CTI/CIS | |
| CON-ESW-ICMNPSECP | Essential SW ICM;Ent.incl.Web;Email.NonProdSuitCisPrt | |
| CON-ESW-ICMNPSEEC | Essential SW ICM;Ent.incl.Web;Eml)NonProdSuit.EndCust | |
| CON-ESW-ICMPIML02 | Essential SW ICM;Sft;ACD;PIMLET;forAvayaMiteSX2000 | |
| CON-ESW-ICMAGV100 | Essential SW ICM;Voice Agt.Lic.Tier2-100to399 | |
| CON-ESW-ICMAGV2K5 | Essential SW ICM;Voice Agt.Lic.Tier5-2.5Kto5999 | |
| CON-ESW-ICMHMSFT | ESSENTIAL SW ICMH Microsoft CRM Conn Lic | |
| CON-ESW-CONSXFER | Essential SW ICMH Ntwk Consult Transfer | |
| CON-ESW-ICMHPST | ESSENTIAL SW ICMH PeopleSoft Conn Lic | |
| CON-ESW-ICMHREM | ESSENTIAL SW ICMH Remedy Conn Lic for Regular ERI or | |
| CON-ESW-ICMHSFDC | ESSENTIAL SW ICMH Salesforce Conn Lic | |
| CON-ESW-ICMHSAP | ESSENTIAL SW ICMH SAP Conn Lic for Regular ERI or ARI | |
| CON-ESW-ICMHSIEB | ESSENTIAL SW ICMH Siebel Conn Lic for Regular ERI or | |
| CON-ESW-ICSU-U100 | Essential SW ICS Unity 16 Port 100 Usr |