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| Part Number | Description | |
| CON-ESW-ICM-62014 | Essential SW ICM Small Office Rockwell | |
| CON-ESW-ICM-61019 | Essential SW ICM Small Office Siemens | |
| CON-ESW-ICMASA1K | Essential SW ICM Soft;ACD;Agt.Lic.min.1000max2499 | |
| CON-ESW-ICMASA2K5 | Essential SW ICM Soft;ACD;Agt.Lic.min.2500max.5999 | |
| CON-ESW-IPCSVRRLC | ESSENTIAL SW ICM Srvr For IPCC Redun.Opt.Lic.Certif. | |
| CON-ESW-ICMSS7 | Essential SW ICM SS7 Board | |
| CON-ESW-ICMGICMLC | ESSENTIAL SW ICM to ICM gateway License | |
| CON-ESW-ICMGTWICM | Essential SW ICM to ICM gateway License | |
| CON-ESW-ICM-17135 | Essential SW ICM Upgrade for Agent | |
| CON-ESW-ICM-17104 | Essential SW ICM Upgrade for CTI Server | |
| CON-ESW-ICM-17103 | Essential SW ICM Upgrade for PG redundancy | |
| CON-ESW-ICM-17105 | Essential SW ICM Upgrade for Redundant CTI server | |
| CON-ESW-ICM-17002 | Essential SW ICM Upgrade to Full ICR | |
| CON-ESW-ICMAGV500 | Essential SW ICM Voice Agent Lice | |
| CON-ESW-ICMAGV200 | Essential SW ICM Voice Agent Lice | |
| CON-ESW-ICMAGV1 | Essential SW ICM Voice Agt Lic. Tier 1 - 0 to 99 | |
| CON-ESW-ICMAGV1K | Essential SW ICM Voice Agt Lic. Tier4-1k to 2499 | |
| CON-ESW-ICMAGV6K | Essential SW ICM Voice Agt Lic.Tier6-6k or more | |
| CON-ESW-ICMNPSVEC | Essential SW ICM Voice only;Non-Prod.Suite EndCust | |
| CON-ESW-ICMNPSVCP | Essential SW ICM Voice-only;Non-Prod.Suit-Cisco Part |