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| Part Number | Description | |
| CCXIVR-60DB1PS1 | CCX or IVR 6.0 MS SQL 2K Server 1 Processor Software | |
| CCXIVR-60DB2PS1 | CCX or IVR 6.0 MS SQL 2K Server 2 Processors Software | |
| CCX-41-QM-MEDKIT | CCX QM 41 SW MEDIA | |
| CCX-41-QM-S1 | CCX QM 41 SW; License - Single User | |
| CCX-50-QM-MEDKIT | CCX QM 50 SW MEDIA | |
| CCX-50-QM-S1 | CCX QM 50 SW, License - Single User | |
| CCX-41-WFM-MEDKIT | CCX WFM 41 SW MEDIA | |
| CCX-41-WFM-S1 | CCX WFM 41 SW; License - Single User | |
| CCX-50-WFM-MEDKIT | CCX WFM 50 SW MEDIA | |
| CCX-50-WFM-S1 | CCX WFM 50 SW, License - Single User | |
| CCXIVR-60-ADDONKIT | CCX-IVR 6.0 Add On Kit | |
| IPCE-CRM-LC | Cisco CRM Connector for IPCE Agent License Cert. | |
| IPCH-CRM-LC | Cisco CRM Connector for IPCH Agent License Cert. | |
| IPCH-CRM-M-LC | Cisco CRM Connector Migration Agent License Cert. | |
| IPCE-CRM-M-LC | Cisco CRM Connector Migration Agent License Cert. | |
| ICME-SIEBEL-LC | Cisco Siebel Conn. for Regular ERI or ARI Agent License Cert | |
| ICMH-SIEBEL-LC | Cisco Siebel Conn. for Regular ERI or ARI Agent License Cert | |
| ICMH-SIEBEL | Cisco Siebel Connector for regular ERI or ARI Agent | |
| ICME-SIEBEL | Cisco Siebel Connector for regular ERI or ARI Agent | |
| ICME-CRM-M-LC | CRM Connector for Regular ERI or ARI Agent License Cert. |