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| Part Number | Description | |
| CON-PESW-ICMHPGAL | PVSO ESS SW ICM PG and Agent Licenses | |
| CON-PESW-ICMHMSFT | PVSO ESS SW ICMH Microsoft CRM Conn Lic | |
| CON-PESW-ICMHPST | PVSO ESS SW ICMH PeopleSoft Conn Lic | |
| CON-PESW-ICMHREM | PVSO ESS SW ICMH Remedy Conn Lic for Regular ERI or | |
| CON-PESW-ICMHSFDC | PVSO ESS SW ICMH Salesforce Conn Lic | |
| CON-PESW-ICMHSAP | PVSO ESS SW ICMH SAP Conn Lic for Regular ERI or ARI | |
| CON-PESW-ICMHSIEB | PVSO ESS SW ICMH Siebel Conn Lic for Regular ERI or | |
| CON-PESW-ICSURS2ML | PVSO ESS SW ICS Unity 2 Port Rea | |
| CON-PESW-ICSURS4ML | PVSO ESS SW ICS Unity 4 Port Rea | |
| CON-PESW-ICSU-OPT | PVSO ESS SW ICS Unity 4.X Top Level | |
| CON-PESW-ICSU-UM40 | PVSO ESS SW ICS Unity 4.X UM Top Level | |
| CON-PESW-ICSURS6ML | PVSO ESS SW ICS Unity 6 Port Rea | |
| CON-PESW-ICSU-NET | PVSO ESS SW ICS Unity Digital Ne | |
| CON-PESW-ICS-UN-DN | PVSO ESS SW ICS Unity Digital NW | |
| CON-PESW-ICSURSA2 | PVSO ESS SW ICS Unity RealSpeak | |
| CON-PESW-ICSU-VM40 | PVSO ESS SW ICS Unity VM 4.x Top Level | |
| CON-PESW-RPTICNT | PVSO ESS SW Intelligence Center for ICM/UCC | |
| CON-PESW-RPTISUIT | PVSO ESS SW Intelligence Suite for ICM/UCC | |
| CON-PESW-IPIVR45A | PVSO ESS SW IP IVR 4.5 Port Add On | |
| CON-PESW-IPQM-CLD | PVSO ESS SW IP Queue Manager Col |