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| Part Number | Description | |
| CON-PSES-UCOLS | IPCCATP ESSENTIAL SW CCE Web Int Mgr Srvr Upgrade | |
| CON-PSES-UCOLA | IPCCATP ESSENTIAL SW CCE Web Interaction Mgr Agent Upgrade | |
| CON-PSES-HAEMAILA | IPCCATP ESSENTIAL SW CCH Adv Email Interaction Mgr Agent Lic | |
| CON-PSES-HAEMAILS | IPCCATP ESSENTIAL SW CCH Adv Email Interaction Mgr Svr SW Li | |
| CON-PSES-HACOLA | IPCCATP ESSENTIAL SW CCH Adv Web Interaction Mgr Agent Lic | |
| CON-PSES-HACOLS | IPCCATP ESSENTIAL SW CCH Adv Web Interaction Mgr Svr SW Lic | |
| CON-PSES-HBEMAILA | IPCCATP ESSENTIAL SW CCH Basic Email Interaction Mgr Agt Lic | |
| CON-PSES-HBEMAILS | IPCCATP ESSENTIAL SW CCH Basic Email InteractionMgrSvr SW Li | |
| CON-PSES-HBCOLA | IPCCATP ESSENTIAL SW CCH Basic Web Interaction Mgr Agent Lic | |
| CON-PSES-HBCOLS | IPCCATP ESSENTIAL SW CCH Basic Web Interaction Mgr Svr SW Li | |
| CON-PSES-HUEMAILA | IPCCATP ESSENTIAL SW CCH Email Interaction Mgr Agent Upgrade | |
| CON-PSES-HUEMAILS | IPCCATP ESSENTIAL SW CCH Email Interaction Mgr Server Upgrad | |
| CON-PSES-IPCHMULT | IPCCATP ESSENTIAL SW CCH Multichannel Options | |
| CON-PSES-MCHPROMO | IPCCATP ESSENTIAL SW CCH Promo migrates CEM/CCS - EIM/WIM | |
| CON-PSES-HUCOLA | IPCCATP ESSENTIAL SW CCH Web Interaction Mgr Agent Upgrade | |
| CON-PSES-HUCOLS | IPCCATP ESSENTIAL SW CCH Web Interaction Mgr Server Upgrade | |
| CON-PSES-UCC4SADD | IPCCATP ESSENTIAL SW CCM Bndl STD ADD-ON Opt Deply Dedicated | |
| CON-PSES-CCX40PU | IPCCATP ESSENTIAL SW CCX 3.0or3.1 ENH IVR Pt Opt Upg-4.0 PRE | |
| CON-PSES-CCX45EUP | IPCCATP ESSENTIAL SW CCX 3.0or3.1 ENH W-out IVRPortOpt Upg | |
| CON-PSES-C35P45PU | IPCCATP ESSENTIAL SW CCX 3.5 PRE Upg to 4.5 X PRE |